FAQs

FAQs

 Frequently Asked Questions

  • Q: Is there a guarantee on your used & tested parts?
    A: Yes! NAS, Inc. offers a 1 year warranty on most parts that we ship. Circuit breakers and parts are tested prior to shipping and when appropriate, the item will be shipped with test reports. Items shipped AS-IS do not carry a warranty. Usually, this is because the item is to be reconditioned by the purchaser and is being sold at a reduced rate.
  • Q: What if the item I purchase does not work properly?
    A: All items shipped by NAS, Inc. are carefully inspected and tested. While disputes are always addressed on a case by case basis, most often we will replace a warranty item that is not functioning properly at no charge to the customer. For more information, please see NAS Terms & Conditions on our Terms & Conditions page.
  • Q: What is your return policy?
    A: Returns are acceptable for 30 days after order. Normally a 25% restocking fee applies. All returned items are to be prepaid and shipped freight to our NAS facility in Cleveland, OH.
  • Q: Do you ship internationally?
    A: Absolutely! All sales outside of the United States must be prepaid by wire transfer. NAS also accepts Letters of Credit (L/C) for large orders.
  • Q: When can I expect my order?
    A: Many items will ship within 1-2 days after receipt of order although some items take more time to prepare for service. Each item NAS lists will have an approximate lead time but it is best to contact us at 800-909-3660 or sales@naswgr.com for firmer lead times.
  • Q: What can I expect to pay in shipping fees?
    A: NAS, Inc. ships throughout the United States and to international locations. Shipping fees are based upon customer location. Please contact us at 800-909-3660 or sales@naswgr.com for a shipping fee estimate.
  • Q: What services to you provide?
    A: NAS repairs, reconditions and tests 480VAC circuit breakers. We also perform low voltage retrofit work. We are members of the Professional Electrical Apparatus Recyclers League and are affiliate members of the National Electrical Testing Association. Our reconditioning and testing procedures follow the standards set forth by these organizations.
  • Q: Do you purchase equipment?
    A: Yes! NAS, Inc. purchases Power Circuit Breakers, Switchgear, LV and MV motor control, Load Break Switches & associated parts.
  • Q: Can I find out-of-production breakers and/or parts?
    A: Absolutely! Obsolete and out-of-production breakers are our specialty! Not only do we stock most breakers manufactured between the 1940’s and today, but we also stock parts and switchgear.
  • Q: Can I rent equipment?
    A: Yes! We rent single breakers, switchgear and substations. For rental information, please contact us at 800-909-3660 or sales@naswgr.com.
  • Q: Do you sell new equipment?
    A: Yes. NAS, Inc. stocks many “UNUSED” items. We are authorized Siemens Resellers and receive EMO pricing from GE on new product. We receive reseller pricing for Cutler Hammer & Westinghouse equipment. We stock factory parts for McGraw Edison & P.A. Transformer PSD and WSA circuit breakers. We have new parts for Federal Pacific & Federal Pioneers
  • Q: What types of equipment do you offer?
    A: NAS, Inc. stocks over 7000 Power Circuit Breakers, hundreds of sections of metal-clad switchgear and millions of parts for breakers and switchgear. In addition, we stock low and medium voltage motor control and starters, load break switches and transformers.